Delivery Information
ORDER ONLINE & WE'LL DELIVER!

We're excited to bring you Kowalski's On The Go!, our new delivery service that lets you order online and have groceries delivered to your door - or your kitchen counter. We have partnered with Go Go Grocery and their team of professional shoppers to insure all of your groceries will be hand selected to assure the same high quality you would choose, then carefully packed and delivered in perfect condition.

Twin Cities Metro Delivery Fees
Scheduled Delivery $9.95
Same-Day Delivery $14.95 (upon availability)
Minimum Order
Orders must total $40 or more for delivery service.
Delivery Hours
10am - 8pm Monday – Friday
10am - 5pm Saturday - Sunday
Order Deadlines
Scheduled Delivery – 11:59 p.m. for Next Day Delivery

Same-Day Delivery (upon availability)
1:59 p.m. Monday- Friday
9:59 a.m. Saturday-Sunday
Where We Deliver
We deliver to over one hundred zip codes in the Twin Cities Metro area! click here to see if we deliver to your area.
Delivery Information
We offer both same-day (upon availability) and scheduled delivery. An order for delivery can be placed up to six days in advance. You must be home at the time of delivery. We deliver to over one hundred zip codes in the Twin Cities Metro area! click hereto see if we deliver to your area.
Alcohol Policy
Because our Wine Shops are committed to providing responsible service to our customers, we follow all applicable state and federal regulations about the sale of alcohol.
  • We do not make Wine, Beer and Spirits deliveries after 10 p.m. Monday-Saturday.
  • Someone must be at home to approve and sign for any Wine, Beer and Spirits delivery.
  • The person signing for the order must be at least 21 years of age, with valid ID.
  • A $15 restocking fee will be assessed if a qualified adult is not available.
  • We do not deliver alcohol to schools or group homes.

No one under 21 years of age may place or receive an order from kowalskis.com that includes Wine, Beer or Spirits. Our delivery personnel check identification of all customers receiving alcohol. If a qualified adult is not available to approve and sign for delivery of Wine, Beer or Spirits items, the delivery personnel will remove those items from the order. Your account will be credited for the full amount of any items you do not receive and a $15 restocking fee will be assessed. If this results in a balance due, your account will be charged.

We cannot deliver Wine, Beer & Spirits items after 10 p.m. Monday-Saturday. In the unlikely event that deliveries are running late, due to bad weather or any other reason, our delivery personnel must remove Wine, Beer and Spirits items from any order being delivered after 10 p.m. Your account will be credited for the full amount of any items you do not receive. In this case, a restocking fee will not be assessed.

Also, delivery personnel have discretion with regard to the delivery of alcohol. If a delivery personnel suspects that a person over 21 is accepting the delivery of alcohol for consumption by a minor, the delivery personnel may refuse to deliver the alcohol.

Pricing
Kowalski's Markets strives to ensure all prices shown online are the same as our in-store pricing on any given day. The price you are charged is the price of the item at Kowalski's Markets on the day of delivery.
Estimated Totals
When you checkout online, you will receive an "Estimated Total." The final order total will differ to accurately reflect items sold by weight, items requested that are not available and to adjust for any substitutions that are made to your order (if you opt to allow substitutions).
Weighed Items
The total on your order will vary slightly based on the true weight of the produce, meat and bulk items you have purchased. Be assured, however, that you will be charged only for the product you actually receive. We do our best to make the quantities match what you have ordered.
Sale Items
  • If an item is not on sale when you place your order but is on sale on delivery day, you pay the sale price.
  • If an item is on sale when you place your order but is not on sale on delivery day, you pay the regular price.
Payment

Payment for online orders is taken in two parts. At the time of online checkout, you will be asked to enter a credit card number. Only the delivery fee will be charged to this credit card account. This delivery fee will be issued to our service partner, Go Go Grocery.

At the time of delivery, the driver will present you with the store receipt. You will be charged the total on the store receipt via a wireless credit card processor. This payment will be issued to Kowalski's Markets.

To make the drop-off process as fast and convenient as possible, please have your credit card ready at the time of delivery.

Forms of Payment
We accept all major credit and debit cards. Note that upon delivery, you do not have to pay with the same card with which you set up your delivery account. We do not accept checks, cash or EBT at this time.
Taxes
Orders are taxed the same as if you were shopping in our stores.
Tipping
Tipping is optional. You will have the option of adding in a tip at the time of delivery. All tips are split evenly between your Personal Shopper and Delivery Driver.
Returns and Exchanges
Kowalski's Markets is not responsible for customer errors, including but not limited to wrong quantity or item ordered, wrong delivery time selected, incorrect address, unclear delivery instructions and incorrect account information. We reserve the right to pick up the credited product.

If you are not satisfied with the quality of a product or if you received an incorrect item, please contact us within 24 hours by emailing us at kowalskisonthego@kowalskis.com . Please include your order number and the name of the product.

In some cases we might arrange for a product to be picked up so that we may conduct an internal quality review, educate our staff and improve our quality of service.

Missing Items
You will only be charged for items that are delivered to you and that are listed on the store receipt. The store receipt that comes with your order lists all the items that you are receiving. If you find a discrepancy, please email us at kowalskisonthego@kowalskis.com . Please include your order number and the name of the product.

If an item is out of stock, our shoppers will give you a close substitute only if you have requested this option when you signed up.

Modify an Order
If you would like to add or remove items from a pending order, you may email us your request at kowalskisonthego@kowalskis.com at least 4 hours prior to your delivery window. Please include the Order Number and as much information as possible about the product, including product description and unity size.

Another option to modify an order is to simply reply to the order confirmation email you should have received after you placed the order online the items you would like to add or remove.

Cancel an Order
If you would like to cancel an order, you may email us at kowalskisonthego@kowalskis.com at least 12 hours prior to your delivery window. For example, if your order is scheduled for delivery between 10 a.m. to 12:30 p.m., you must cancel the order by 9:59 p.m. of the previous evening.

Another option to modify an order is to simply reply to the order confirmation email you should have received after you placed the order online the items you would like to add or remove.

How to Contact Customer Service
If you have a problem, question or concern about a product, our service or our website, our Customer Service staff are always happy to help you. The best way to contact us is via email. Response time will usually be within twenty minutes, but may take up to one hour during regular business hours. If your email is sent after business hours, you can expect a response the following morning.

Online Store Business Hours: 8 a.m. to 6 p.m. Monday through Saturday.

Please email us at kowalskisonthego@kowalskis.com .

Substitutions
When you create an account on our online store, you can choose whether or not to allow substitutions. Although our goal is to never be out of stock on any item, this may occur from time to time, especially with seasonal, local produce. If an item is out of stock (and you've elected to allow substitutions), our substitution policy is:
  • To give you the item that is as close as possible to your selected item at the cost of the item you actually receive.
  • On certain items, we will not substitute unless you specifically tell us to do so. These items include baby products, soft drinks and hygiene products.

If you do not wish to accept a substituted product at the time of delivery, simply tell the driver and a full refund will be issued for the item.

Special Instructions
You can add comments during the checkout process in the "Special Instructions" section. For example, if you want to allow substitutions on all products except for the milk you have selected, you can note that in the comments section.

If you are unable to locate a product online and would like to have it included with your order, write it in the "Special Instructions" box during checkout. Enter in as much information about the product as possible. It will be added to your shopping cart if we carry the item at Kowalski's Markets. We will do our best to locate the item in the store and add it to your order. If the item is available, it will also be added to the online store so that it will be available to you the next time you place an order.

Coupons and Discounts
We accept our Kowalski's Keep In Touch coupon online. Your personal shopper will automatically apply it to your order when you indicate that you have the coupon to use in the "Special Instructions" box. The same exclusions apply online with the coupon as they do in-store. You must present the Keep In Touch coupon to the driver to receive the credit.

We do not accept manufacturer's coupons from orders placed online due to the difficulty in processing and validating them after an order has been delivered.

Customer Communications
Email addresses will be used to confirm we have received your order.
Personal Information Changes
You can change your personal information (including address, contact information and password) at any time by selecting "My Account."
Weather
It is our hope that weather will never prevent us from fulfilling your order in a timely manner. Should inclement weather cause us to be unavailable to fulfill our delivery schedule, we will contact customers who have pending orders to make alternate delivery arrangements.
Your Privacy is Our Concern
At Kowalski's Markets, your privacy and security is our concern. We will not store your contact information for marketing purposes and will not sell, rent or give your name, address, email or personal information to anyone. Our credit card processing software is PCI compliant. Employees never have access to your credit card information.

 

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